Senior Officer Collection Specialist
2 days ago
About the Role:
We are seeking a highly skilled Senior Officer Collection to join our Digital Banking Group. In this role, you will be responsible for developing and implementing comprehensive strategies to optimize collection and recovery processes for digital lending products.
Key Responsibilities:
- Monitor and manage delinquent accounts, applying advanced strategies to negotiate payment arrangements and resolve outstanding balances promptly.
- Analyse customer behaviour and payment patterns to identify early warning signs of delinquency, implementing proactive measures to mitigate risks and minimize losses.
- Collaborate closely with internal stakeholders, including customer service, legal, and risk management teams, to address customer inquiries, resolve disputes, and streamline collection workflows.
- Foster strategic partnerships with external vendors, such as collection agencies and legal counsel, to maximize recoveries and minimize losses through effective collaboration and negotiation.
- Maintain accurate records of collection activities, correspondence, and payment arrangements, leveraging data analytics to identify trends, insights, and opportunities for process optimization.
Required Skills and Qualifications:
- Experience in collections, recovery, or risk management, preferably in the financial services industry.
- Strong negotiation skills, communication and persuasion skills to resolve delinquent accounts.
- Strong ability to collaborate effectively with cross-functional teams and external partners.
- Knowledge of regulatory compliance, collections & recovery processes.
- Proficiency in MS Office.
Qualifications:
- Minimum Bachelors or equivalent professional qualification from a reputed institution.
- Minimum two (02) years of experience in Digital Lending product management or related field, preferably in the financial services industry.
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