Digital Banking Collections Lead
2 days ago
Collection and Recovery Strategies:
The ideal candidate will have experience in developing and implementing comprehensive strategies to optimize collection and recovery processes for digital lending products. This includes monitoring and managing delinquent accounts, analysing customer behaviour and payment patterns, and collaborating with internal stakeholders to address customer inquiries and resolve disputes.
Key Responsibilities:
- Develop and implement comprehensive strategies to optimize collection and recovery processes for digital lending products.
- Monitor and manage delinquent accounts, applying advanced strategies to negotiate payment arrangements and resolve outstanding balances promptly.
- Analyse customer behaviour and payment patterns to identify early warning signs of delinquency, implementing proactive measures to mitigate risks and minimize losses.
- Collaborate closely with internal stakeholders, including customer service, legal, and risk management teams, to address customer inquiries, resolve disputes, and streamline collection workflows.
- Maintain accurate records of collection activities, correspondence, and payment arrangements, leveraging data analytics to identify trends, insights, and opportunities for process optimization.
Required Skills and Qualifications:
- Experience in collections, recovery, or risk management, preferably in the financial services industry.
- Strong negotiation skills, communication and persuasion skills to resolve delinquent accounts.
- Strong ability to collaborate effectively with cross-functional teams and external partners.
- Knowledge of regulatory compliance, collections & recovery processes.
- Proficiency in MS Office.
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