Contact Center Team Member
2 days ago
We are seeking a highly motivated and enthusiastic Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for handling customer inquiries via phone, email, or in-person.
Your primary goal will be to provide excellent customer service by addressing their concerns, resolving issues, and ensuring they have a positive experience with our company.
About the Role:
This is an entry-level position that requires a strong communication skillset and the ability to work in a fast-paced environment.
Main Responsibilities:
- Answering customer calls and responding to customer emails and chats in a timely manner.
- Providing product information and addressing customer complaints in a professional and courteous manner.
- Resolving customer issues and escalating complex problems to management when necessary.
- Maintaining accurate records of customer interactions and transactions.
- Meeting productivity and quality standards as set by management.
Requirements:
To be successful in this role, you must be able to speak English fluently and have excellent active listening skills. You should also be comfortable working in a night shift environment and be available to work Monday through Friday from 7:00 PM to 4:00 AM.
Benefits:
This position offers a competitive salary range of 40,000 to 75,000 plus commissions. In addition, you will have the opportunity to develop your skills and gain valuable work experience in a dynamic and supportive team environment.
Job Specification:
- A minimum of one year of experience in a call center or customer service role.
- Ability to meet individual and team targets.
- Strong verbal and written communication skills.
- Proficiency in problem-solving and multitasking.
- Ability to work effectively in a team environment.
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