Solution Specialist

19 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Title

Solution Specialist

About the Role

We are seeking a customer-centric Solution Specialist to strengthen our Product Support Team. As a first point of contact for internal and external customers, you will provide Level 1 support and troubleshoot customer queries across various communication mediums.

Main Responsibilities
  • Respond to customer inquiries and provide timely solutions or escalate to Level 2 support as needed.
  • Create tickets with complete requirements and assign tasks to relevant teams in a timely manner.
  • Manage ticket cycles by prioritizing items and keeping close follow-ups.
Key Skills
  • Excellent communication skills in English.
  • Positive Can-DO attitude and ability to work under pressure.
  • Organized, thorough, and process-driven approach.
  • Competent in computer systems and technologies, including MS Office, Jira, JSM, Confluence, and Postman.


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