Network Infrastructure Specialist
13 hours ago
We are seeking a highly skilled Technical Network Specialist to join our team. As a key member of our NOC operations, you will be responsible for implementing, supporting, maintaining, and optimizing network infrastructure in vendor-neutral environments.
- Main Responsibilities:
- Provide technical escalation support for NOC and Network Engineering teams, including incident management, troubleshooting, and resolution support for critical customer service interruptions.
- Gather necessary information to understand current network issues, develop a diagnosis, drive issues to resolution, and identify root causes of events.
- Review customer networks, recommend network infrastructure changes, and complete standard changes to improve network performance.
- Facilitate change implementation actions in complex enterprise network environments.
- Ensure proper incident management from the initial customer call.
- Monitor customers' networks and ensure alarms are processed according to established priority, customers' specific procedures, and SLAs.
- Complete service requests, network implementations, migrations, and other change management engineering activities.
- Recommend continual service improvement for both internal and external customer networks/systems/processes.
- Participate in customer meetings to review performance, identify improvement opportunities, and enable more secure, efficient, and optimized environments in areas of cost and performance.
Requirements:
- A minimum of 4-7 years of experience working in a technical environment with demonstrated enterprise-level network troubleshooting skills.
- Proven ability to work effectively in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
- Strong communication skills (written, verbal, presentation) and ability to follow and document standard processes and procedures.
- Certifications: Cisco CCNA, Juniper JNCIA, or Fortinet FCA required; CCNP, ITIL v4 preferred.
- Self-starter with an appropriate sense of urgency and capability of resolving complex technical problems independently or collaboratively with a team.
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