Order Management Coordinator

5 days ago


Lahore, Punjab, Pakistan Hatech Full time

We are seeking a highly skilled Order Management Specialist to oversee the entire order lifecycle from placement to final delivery at Hatech.

Key Responsibilities:
  • Manage end-to-end order processing to ensure seamless fulfillment and exceptional customer satisfaction.
  • Monitor order processing, shipment, and fulfillment in a timely manner.
  • Coordinate with couriers to resolve delays or issues.
  • Track order status, update customers, and handle complaints efficiently.
  • Maintain accurate records of orders, cancellations, and returns.
  • Identify process gaps and suggest improvements to optimize operations.
  • Ensure compliance with service-level agreements (SLAs).
  • Collaborate with the customer support, sales, and logistics teams to enhance order efficiency.
What's great in this role?
  • You will be part of a growing e-commerce company with high career potential.
  • Enjoy a collaborative and innovative work environment.
  • Competitive salary package and performance-based incentives.
  • Training and development opportunities to enhance your skills.


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