Technical Support Expert

2 days ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Overview:

We are seeking an ambitious Technical Support Specialist to deliver comprehensive IT services to our technology partners.

This role offers growth opportunities and requires a willingness to learn, tackle new challenges, and solve problems innovatively.

  • Key Responsibilities
  1. Customer Service: Represent the company's values, resolve client issues, and manage expectations empathetically.
  2. Technical Support: Support Apple and Windows platforms, hardware/software installation, troubleshooting, documentation, project planning, and execution.
  3. Research & Development: Continuously improve infrastructure management, research solutions, and implement customer-centric designs.

Requirements:

  • Bachelor's degree in computer science or related field
  • 5-7 years of hands-on technical experience
  • Experience creating documentation and SOPs
  • Industry certifications in desktop, server, network, Azure cloud support
  • Strong communication skills; ability to work on US Central Time (on-site)


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