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7 days ago
We are seeking a highly skilled Technical Support Expert to join our team. As an IT Infrastructure Specialist, you will be responsible for analyzing, troubleshooting, and evaluating technology issues.
- Troubleshoot technological issues and solve problems quickly to ensure business operations run smoothly
- Install new technology, including computer operating systems, software programs, and applications
- Perform regular maintenance for phone systems, computer systems, computers, printers, network systems, and technical equipment
You will administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
Requirements- Bachelor's degree in Computer Science or Information Technology
- 2-4 years of working experience
- Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux
- General knowledge of troubleshooting Internet connectivity, phone systems, network systems, and office equipment
- Able to create databases and utilize Excel spreadsheets at an advanced level
- Advanced proficiency in Microsoft Office
- Strong communication skills, organizational skills, and time management skills
- Excellent customer service skills and desire to help the company succeed
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