German Speaking Customer Success Representative

2 days ago


Islamabad, Islamabad, Pakistan InEvent, Inc. Full time

About InEvent, Inc.

We're a fast-paced B2B startup specializing in innovative solutions for hospitality and marketing within large enterprises.

Our team of experts from over 13 countries, speaking more than 27 languages, collaborates to deliver cutting-edge event technology.

We prioritize open communication, fostering a culture where our team can be themselves while encouraging curiosity and growth.

Job Description: Client Happiness Analyst (German Speaking)

The ideal candidate is passionate about delivering exceptional customer experiences and building strong relationships.

Your primary focus will be to wow our users with personalized guidance and support, working closely with your team to foster growth and improvement.

Key Responsibilities:

  1. Support clients through chat, email, and virtual calls, showcasing active listening and empathy.
  2. Meet KPIs for response time, average handling time, and customer satisfaction.
  3. Investigate client queries, identify issues, and report findings to the development team.
  4. Stay updated on tech and platform developments through continuous learning.
  5. Collaborate with team members to optimize platform performance.
  6. Develop expertise on the InEvent product, providing valuable insights.

Requirements:

  1. Fluent German and English language proficiency for effective global communication.
  2. Experience in Customer Success or similar roles.
  3. Background in SaaS or tech companies.
  4. Excellent communication skills, empathy, and adaptability.
  5. Flexible schedule to accommodate EMEA hours, Tuesday to Saturday, 3am-11am Eastern Time.
  6. Ability to continuously learn in a dynamic startup environment.

Perks:

  1. Health Insurance.
  2. Paid Time Off (PTO).
  3. Monthly Lunch days and activities.
  4. Birthday Gift and Work Anniversary Gifts.

Contract Terms: Permanent, Full-time position (40h/week), with an Independent Contractor status.



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