Night Customer Service Specialist

1 day ago

Faisalabad City Tehsil, Pakistan beBeeCustomer Full time 600,000 - 1,200,000
Job Title:

A Night Customer Service Specialist is required to provide top-notch support to clients via phone and email during evening hours.

  • Deliver exceptional customer experiences by actively listening and offering prompt solutions.
  • Develop strong communication skills to effectively interact with customers and colleagues.
  • Update client information and call logs in a timely manner.
Key Responsibilities:

A detail-oriented individual will be responsible for dispatching drivers, planning routes, and scheduling pickups and deliveries.

  • Schedule drivers for freight movements.
  • Communicate with clients about delivery details and special requirements.
  • Plan routes and adjust as needed to ensure efficient operations.
  • Maintain accurate records of calls, routes, and delivery times.
  • Evaluate driver performance and compliance with regulations.
  • Develop analytical skills for problem-solving and coordination.
  • Handle difficult customer situations professionally.
  • Proficiency in transportation management software and excellent organizational skills are essential.
Requirements:

To succeed in this role, you will need:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent time management and organization skills.
  • Basic computer skills and proficiency in transportation management software.

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