
Talent Developer
6 days ago
Deliver engaging training experiences to associates in the healthcare and insurance domain. Responsibilities include facilitating live and virtual sessions, supporting learner development, and collaborating with cross-functional teams for exceptional outcomes.
Key Skills:
- Facilitation and presentation skills for both live and virtual settings.
- Ability to motivate learners in dynamic environments.
- Excellent interpersonal, problem-solving, and time-management abilities.
Responsibilities
Front-End (Learner-Facing)
- Conduct live webinars and interactive training sessions on systems, processes, workflows, and soft skills.
- Facilitate role-specific onboarding and customer-specific training for new hires.
- Lead call-handling and patient interaction simulations.
- Deliver professional learning aligned with adult learning principles.
- Conduct check-ins to track progress and offer coaching.
- Respond to learner queries.
- Provide actionable feedback for improvement.
- Partner with managers to resolve performance issues.
- Maintain open communication and follow-ups with learners.
Back-End (Operational & Development)
- Support learners in navigating certification requirements and training pathways.
- Assign relevant resources based on job role or customer needs.
- Maintain accurate records and analyze feedback for trends.
- Identify skill gaps and implement interventions.
- Collaborate to enhance modules and delivery.
- Leverage technology and platforms.
- Contribute to new learning sessions on compliance and best practices.
- Manage scheduling and reminders for sessions.
- Report outcomes and issues to stakeholders.
Qualifications
- Bachelor's degree required.
- 3–5+ years of experience in talent development, training, facilitation, or related roles.
- Understanding of healthcare workflows and compliance standards preferred.
- Proficiency with Zoom, Google Workspace, Microsoft Office, and learning management systems.
- Adaptable, organized, and quick to learn new processes and technologies.
Why Work at Our Organization?
We're at a pivotal growth point, and this role offers the opportunity to shape our trajectory, empower businesses, and create employment opportunities.
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