Technical Support Expert

5 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Technical Support Expert

The Technical Support Specialist will provide solutions to technical problems and resolve customer claims by diagnosing issues and guiding customers through the claim filing process. They will also assist with other customer queries and concerns, providing accurate resolutions as per defined processes.

Key Responsibilities
  • Assist customers with claim filing, including approving and denying claims over the phone
  • Maintain high-level service standards by dealing with customers in a friendly, efficient, and attentive manner
  • Deliver exceptional customer experiences, measured by performance objectives, and uphold core values
  • Respond promptly to customer inquiries via phone calls
  • Troubleshoot customer products and provide accurate and efficient resolutions
  • Explain complex technical concepts in simple terms to help customers resolve issues
  • Stay up-to-date on similar product symptoms to provide accurate solutions
  • Ensure compliance with company policies, procedures, and practices


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