
Technical Support Specialist
2 days ago
Salary: PKR 100K-200K per month
Job Description:
Insignia is seeking a skilled technical support specialist to provide expert assistance to customers worldwide. As a member of our team, you will gain an in-depth understanding of library management systems and have the opportunity to help librarians and educators with their daily work.
This role involves providing phone and email support to troubleshoot user queries, recommending product enhancements, and delivering training to customers either online or in-person. You will be responsible for quality control and bug testing of new releases, updating knowledgebase cases and release notes, and supporting product development through research and documentation.
Key Responsibilities:
- Provide exceptional phone and email support to resolve customer inquiries.
- Develop and implement recommendations to enhance product features and functionality.
- Deliver comprehensive training sessions to customers on various software products.
- Conduct thorough quality control and bug testing of new releases.
- Update knowledgebase cases and release notes to ensure accurate information.
- Support product development by conducting research and creating documentation.
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