Digital Seller Support Manager

3 days ago


Lahore, Punjab, Pakistan Full Circle Agency Full time

Welcome to Full Circle Agency We're excited to announce the opening of a new position: E-commerce Client Success Professional. This role is designed for individuals who are passionate about delivering exceptional client experiences and driving business growth in e-commerce.

About the Role

As an E-commerce Client Success Professional, you will be responsible for building and maintaining strong relationships with clients, ensuring their Amazon accounts are managed efficiently, and providing proactive support to drive revenue growth and increase client satisfaction.

Responsibilities
  • Client Engagement:
    • Develop and execute customized engagement strategies for existing and new clients.
    • Build and maintain strong relationships with clients through regular communication and issue resolution.
  • Account Management:
    • Manage multiple Amazon accounts simultaneously, ensuring compliance with Amazon's policies.
    • Identify and resolve product listing errors, order discrepancies, and other Amazon Seller Central issues.
  • Performance Improvement:
    • Analyze data to identify trends and areas for improvement.
    • Develop and implement tailored strategies to drive revenue growth and increase client satisfaction.
Requirements
  • Experience:
    • At least 1-2 years of experience in e-commerce, client communication, or account management.
    • Hands-on experience with Amazon Seller Central is highly preferred.
  • Skills:
    • Exceptional verbal and written communication skills in English.
    • Strong problem-solving and analytical skills.
    • Proficiency in tools like Google Sheets, Click-Up, and Slack.
  • Additional Requirements:
    • Reside in Central or South America to align with the shift timing.
    • Availability to work from 3:00 PM to 11:00 PM CST.


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