
Amazon E-commerce Team Lead
3 days ago
Are you passionate about delivering exceptional client support and driving business growth in e-commerce? We're looking for a talented Digital Seller Support Manager to join our team at Full Circle Agency
Job DescriptionThis role involves providing proactive support to clients across various regions, ensuring seamless Amazon account management, and fostering long-term relationships. As a Digital Seller Support Manager, you will be responsible for:
- Managing multiple Amazon accounts simultaneously.
- Identifying and resolving product listing errors, order discrepancies, and other Amazon Seller Central issues.
- Developing and implementing strategies to improve client performance and drive revenue growth.
- Maintaining strong relationships with clients through effective communication and issue resolution.
- Client Onboarding:
- Develop and execute customized onboarding plans for new clients.
- Provide comprehensive training on Amazon Seller Central features and best practices.
- Account Health Management:
- Regularly review and analyze account performance, identifying areas for improvement.
- Develop and implement strategies to enhance account health and mitigate potential risks.
- Performance Improvement:
- Analyze data to identify trends and areas for improvement.
- Develop and implement tailored strategies to drive revenue growth and increase client satisfaction.
- Experience:
- At least 1-2 years of experience in e-commerce, client communication, or account management.
- Hands-on experience with Amazon Seller Central is highly preferred.
- Skills:
- Exceptional verbal and written communication skills in English.
- Strong problem-solving and analytical skills.
- Proficiency in tools like Google Sheets, Click-Up, and Slack.
- Additional Requirements:
- Reside in Central or South America to align with the shift timing.
- Availability to work from 3:00 PM to 11:00 PM CST.
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