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Technical Support Expert

2 weeks ago

Islamabad, Islamabad, Pakistan ContentStudio inc Full time

We are looking for a skilled Technical Support Expert to assist our customers with technical problems when using our products and services.

The ideal candidate will have excellent communication skills, be able to earn the trust of our clients, and be familiar with help desk software.

This role requires identifying customer needs, providing timely and accurate solutions via phone, email or chat, analyzing and reporting product malfunctions, and updating our internal databases.

The successful Technical Support Expert will be responsible for monitoring customer complaints on social media, providing assistance, sharing feature requests and effective workarounds with team members, informing customers about new features and functionalities, and gathering customer feedback to share with our Product, Sales and Marketing teams.

  • Respond to customer queries in a timely and accurate way
  • Identify customer needs and provide solutions
  • Analyze and report product malfunctions
  • Update internal databases
  • Monitor customer complaints on social media
  • Share feature requests and effective workarounds
  • Inform customers about new features and functionalities
  • Gather customer feedback