Senior Vice President of Service Delivery

6 days ago


Lahore, Punjab, Pakistan People Full time

About This Opportunity:

We are seeking a Senior Vice President of Service Delivery to lead our service delivery team, responsible for ensuring efficient and seamless service delivery to our clients. The ideal candidate will have a strong background in service management, finance, and process improvement, with excellent leadership and communication skills.

Key Responsibilities:

  • Lead the service delivery team to ensure efficient and seamless service delivery to clients
  • Liaise with cross-functional teams to ensure smooth service delivery and compliance to established SOPs
  • Manage budgets and performance targets, monitoring progress and ensuring achievement of targets
  • Collaborate with stakeholders to meet reporting expectations and agreed turnaround times

Requirements:

  • Masters degree in Business Administration or related field
  • Minimum 15 years' experience in a senior management role
  • Proven track record in service management, process improvement, and change management


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