Service Excellence Director

1 week ago


Rawalpindi Cantonment, Pakistan beBee Careers Full time
Job Role

A team lead is required to manage a team of 50-60 people, focusing on operational efficiency and customer satisfaction. The ideal candidate will have a strong background in team management and customer support services.

Key Responsibilities:
  1. Manage day-to-day operations to ensure smooth execution of tasks.
  2. Develop and implement strategies to enhance customer satisfaction.
  3. Enable team members to work efficiently and effectively.
  4. Regularly review progress and provide feedback to staff.
  5. Drive the completion of ongoing projects within set timelines.
  6. Build a high-performing team that consistently achieves its targets.
  7. Promote a positive and inclusive work environment.
  8. Implement company policies and procedures.
  9. Identify areas for improvement through KPI analysis.
Requirements:
  • Bachelor's degree or higher required.
  • Excellent English language skills.
Desirable Skills and Experience:

The ideal candidate should possess strong leadership skills, significant team management experience, advanced project management expertise, exceptional problem-solving abilities, a results-oriented approach, and excellent interpersonal skills.

Background:
  • At least 5-8 years of experience in managing teams and departments.
  • Significant experience in customer support services, call center operations, business development, recruitment, and project management.

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