Customer Experience Director

5 days ago


Lahore, Punjab, Pakistan Hino Lahore Full time
Customer Experience Director Job Description

We are seeking a dedicated Customer Experience Director to join our team at Hino Lahore. The successful candidate will play a pivotal role in shaping the customer experience and ensuring the highest level of satisfaction for our customers.

As a key member of our service department, the Customer Experience Director will be responsible for implementing strategies to improve customer satisfaction, addressing customer concerns, and developing processes to ensure seamless service delivery.

Key Responsibilities include:

  • Developing and implementing customer-centric strategies to enhance overall customer experience.
  • Collaborating with the service team to identify areas for improvement and develop solutions to address customer concerns.
  • Monitoring and analyzing customer feedback to inform service improvements.
  • Ensuring adherence to dealership policies and procedures related to customer service.


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