
Duty Team Manager
2 days ago
Duty Supervisor Role
To effectively guide and supervise a team of Call Center agents, you will be responsible for ensuring smooth operations and driving the team to achieve their objectives. This involves developing efficiency, providing guidance on best practices, and monitoring adherence, attendance, leave and overtime records.
As Duty Supervisor, you will oversee the day-to-day performance of the assigned team, manage customer inquiries and complaints, and ensure accurate information is communicated through the team. You will also assist in conducting individual/team performance assessments, recommending improvements, and implementing best practices.
Key Responsibilities:
- Define sales targets and drive team performance to achieve business goals
- Co-plan work schedules and duty rosters to meet business requirements
- Supervise Call Center agents, monitor performance, and manage customer interactions
- Ensure accurate information communication and monitor sales performance
Required Skills and Qualifications:
Qualifications:
- Bachelor's degree in Management or equivalent
- Proficient in Microsoft Office
Work Experience:
- 4+ years related working experience in a similar role, preferably in aviation
- Knowledge in Call/Contact Center technological systems and tools
Benefits:
This role offers a competitive salary and opportunities for career growth and development.
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