IT Platform Consultant

16 hours ago


Hyderabad City Taluka, Pakistan HSBC Full time

About HSBC

HSBC is a global banking and financial services organisation with operations in 64 countries and territories. Our goal is to be where the growth is, enabling businesses to thrive and economies to prosper.

We are seeking an experienced professional to join our team as a Consultant Specialist.

This role involves providing administration functionality across the Verint V15 WFO platform, including creating and editing organisation structures, user reporting, updating and adding scheduled reports within the Verint Export manager.

You will also manage the Verint export manager, prioritising output for Surveillance and Trade reconstruction, and monitor the platform, conducting user testing and collaborating with the central voice recording team.

In addition, you will work with integrated systems such as Cisco and Trident, which are critical platforms in financial systems and recording, and manage vendor relationships and trade flows of voicing infrastructure.

This role offers a continuous learning experience as you adapt to changes in Verint technology and reporting.

Key Responsibilities

  1. Provide administration functionality across the Verint V15 WFO platform.
  2. Manage the Verint export manager, prioritising output for Surveillance and Trade reconstruction.
  3. Monitor the platform, conducting user testing and collaborating with the central voice recording team.
  4. Work with integrated systems such as Cisco and Trident.
  5. Manage vendor relationships and trade flows of voicing infrastructure.
  6. Adapt to changes in Verint technology and reporting.


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