Digital Transformation Consultant

20 hours ago


Hyderabad City Taluka, Pakistan HSBC Full time

About HSBC

At HSBC, we aim to make a positive impact on the communities we serve. Our vision is to be where the growth is, enabling businesses to thrive and economies to prosper.

We currently have an opening for an experienced professional to join our team as a Consultant Specialist.

This role involves providing technical support in administering the Verint V15 WFO platform, including creating and editing organisation structures, user reporting, updating and adding scheduled reports within the Verint Export manager.

You will also be responsible for managing the Verint export manager, prioritising output for Surveillance and Trade reconstruction, and monitoring the platform, conducting user testing and collaborating with the central voice recording team.

In addition, you will work with integrated systems such as Cisco and Trident, which are key platforms in financial systems and recording, and manage vendor relationships and trade flows of voicing infrastructure.

Main Tasks

  • Technical support in administering the Verint V15 WFO platform.
  • Verint export manager management.
  • Platform monitoring and testing.
  • Integration with Cisco and Trident.
  • Vendor relationship management.
  • Trade flow management.


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