
Data Analysis Lead
4 days ago
We are seeking an experienced and skilled Senior MS SQL Server Database Developer with a focus on reporting within the Customer Service or Contact Center space.">
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- Design and implement complex SQL queries and stored procedures to support reporting requirements and data analysis tasks specific to customer service and contact center operations.
- Collaborate with stakeholders to understand data and reporting needs within the context of customer service and translate them into efficient database queries.
- Analyze and optimize existing database queries to improve performance and support key metrics relevant to customer service, such as response times, call volumes, and customer satisfaction scores.
Data Analysis Expertise
Proven experience as an MS SQL Server Developer, with a strong portfolio showcasing your work on complex reporting queries and data analysis within the customer service or contact center space.
Tech Requirements
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- Expertise in writing and optimizing complex T-SQL queries, stored procedures, and functions, particularly as they relate to customer service reporting.
- In-depth knowledge of database design principles, data modeling, and normalization, with an emphasis on customer service data structures.
- Experience with performance tuning techniques, including indexing, partitioning, and query optimization for customer service data.
Become Part of Our Team
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