
Online Community Manager
2 days ago
We are seeking a friendly and approachable individual to join our team as an Online Community Manager. As a key member of our customer service team, you will be responsible for managing online communities and providing exceptional customer experiences across various platforms.
Key Responsibilities:
- Manage online communities and provide exceptional customer experiences across various platforms.
- Respond to comments, messages, and mentions on social media channels in a timely and professional manner.
- Collaborate with cross-functional teams to ensure customer feedback and concerns are addressed in a timely and effective manner.
- Analyze customer feedback and metrics to identify areas for improvement and develop strategies to enhance customer experiences.
Requirements:
- Currently pursuing a degree in Marketing, Communications, Digital Media, or related field.
- Passion for customer service and familiarity with major social media platforms and their features.
- Strong communication skills with the ability to craft engaging and compelling responses to customer inquiries.
- Excellent problem-solving skills with the ability to resolve customer complaints and concerns in a fair and timely manner.
Benefits:
- Hands-on experience in customer service and community management within a professional setting.
- Mentorship and guidance from experienced professionals in the field.
- Exposure to real-world customer service scenarios and strategies across different industries.
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