Brand Ambassador and Online Community Manager

2 days ago


Rawalpindi Cantonment, Pakistan Acemoneytransfer Full time

About Us

At ACE Money Transfer, we're dedicated to delivering exceptional online remittance services to our customers worldwide. Our company is headquartered in Manchester, United Kingdom, and operates in multiple regions, including the UK, Europe, Canada, and Australia. We're proud to be part of the ACE Group of companies, which encompasses a diverse range of businesses and services.

Job Summary

We're seeking a highly skilled Social Media Community Executive to join our team. As a key member of our community management team, you'll play a vital role in fostering, nurturing, and engaging online communities across various social media platforms. Your primary responsibility will be to act as the brand's voice, ensuring positive and engaging interactions, promoting brand loyalty and advocacy.

Key Responsibilities:

  • Foster Positive Interactions: Engage with the online community by responding promptly and professionally to comments, direct messages, and mentions across social media platforms.
  • Moderate Discussions: Actively moderate user-generated content, promote healthy dialogue, and prevent any harmful exchanges.
  • Monitor Brand Mentions & Hashtags: Track and monitor mentions of the brand and relevant hashtags to identify opportunities for engagement.
  • Analyse & Report on Engagement Metrics: Analyse community engagement metrics such as response times and engagement rates, reporting insights to identify trends, areas for improvement, and optimization opportunities.
  • Develop & Implement Engagement Strategies: Collaborate with internal teams to develop and implement strategies to increase engagement and build long-term relationships with followers.
  • Collaborate Across Teams: Work closely with content, marketing, and customer service teams to ensure consistent and effective responses to customer queries, complaints, and concerns.
  • Organize Online Events & Discussions: Organize and manage online community events, polls, and discussions to boost engagement and deepen connections with followers.
  • Stay Informed on Social Media Trends: Stay up-to-date with updates, features, and new tools across social media platforms and recommend new engagement strategies to continuously improve community interactions.

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