Mobile Contract Upgrade Specialist

5 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Job Opportunity
We are looking for enthusiastic and fluent English speakers to support existing mobile phone customers on their upgrade journey to a new deal. The successful candidate will be responsible for communicating effectively with customers, understanding their needs, and providing personalized recommendations to sign them up to a suitable contract.

About the Role
This is an exciting opportunity to work in a dynamic environment, helping customers navigate the process of upgrading their mobile contracts. As a representative, you will play a crucial role in ensuring a seamless experience for our customers, building trust and loyalty through exceptional communication skills.

Key Responsibilities
* Communicate with existing O2 customers whose contracts are ending or have ended
* Understand customer needs in terms of phone usage and requirements for a handset
* Provide personalized recommendations and help customers sign up to a new contract

What We Offer
* Competitive salary (Rs55,000.00 - Rs70,000.00 per month)
* Opportunities for growth and learning
* Monthly appraisal and performance feedback

Job Details
* Timing: 2pm – 11pm
* Working Days: Monday – Friday (Full shift)
* Saturday half day (3pm - 9pm)
* Office Based job

Requirements
* Excellent communication skills and active listening
* Fluent English with a good accent
* Strong interpersonal skills to build relationships
* Persuasion and negotiation skills
* Time management skills


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