Call Center Expert

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Summary

This Call Center Expert role involves handling inbound and outbound calls, engaging with clients and customers, and meeting and exceeding performance targets and KPIs. The ideal candidate will have excellent English communication skills, previous experience in a call center or customer service role, and the ability to work effectively in given shift hours.

Duties and Responsibilities

  • Handle inbound and outbound calls professionally and efficiently
  • Engage with clients and customers to ensure excellent service and satisfaction
  • Meet and exceed performance targets and KPIs
  • Maintain accurate records of all interactions in the system
  • Collaborate with team members to achieve overall goals

Requirements

To be successful in this role, you must have a positive attitude, resilience, and a goal-driven mindset. Basic computer proficiency is also required.


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