Order to Cash Service Delivery Expert

17 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

About the Opportunity

The Order to Cash process is a critical component of any business, ensuring that customers receive accurate and timely billing. As a Lead Billing Process Manager, you will be responsible for managing and driving operations across the Pakistan market-region.

This role offers an excellent opportunity to lead a dynamic team and contribute to the strategic growth of our O2C operations in Pakistan. You will report to the Head, O2C (APAC) and work closely with commercial teams, support centers, and in-country teams.

Your Responsibilities Will Include:

  • Leading a team responsible for managing billing processes across Pakistan.
  • Monitoring and ensuring Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers (where applicable).
  • Championing operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
  • Overseeing the onboarding and integration of new markets or processes into the Shared Service Centre.
  • Driving functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
  • Providing stakeholders with timely reports and analyses to facilitate strategic decision-making.

Core Deliverables:

  • Ensuring vendors and restaurants are paid accurately and on time, in line with SLAs or contractual terms.
  • Maintaining effective communication and coordination with all relevant stakeholders.
  • Providing monthly reporting and insights to support in-country teams.
  • Building and managing a high-performing service delivery team.
  • Researching, tracking, and resolving billing issues promptly.
  • Ensuring invoice accuracy by verifying master data and reviewing revenue recognition journals that impact regional financials and payments (if applicable).
  • Continuously improving billing processes, ensuring SLAs are met, and escalating issues for timely prioritization.
  • Managing the governance process with stakeholders through regular business reviews (weekly, monthly, quarterly).
  • Supporting the onboarding of new countries into the regional office.


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