
Service Delivery Lead
6 hours ago
About the Opportunity
The company is embarking on an exciting journey to serve customers across Pakistan. This adventure began in the bustling hub of our delivery heroes, vendor partners, suppliers, and passionate home chefs, all united by the dream of delivering joy through food and more. Together, we face challenges, bring innovations, and with unwavering determination and heart, strive to deliver exceptional customer experiences.
As a Lead Order to Cash Service Delivery, you will play a crucial role in managing and driving operations across the Pakistan market region. This role will be based in Karachi, Pakistan.
This opportunity offers an excellent chance to lead a dynamic team and contribute to the strategic growth of our O2C operations in Pakistan.
Your Responsibilities- Manage a team responsible for billing processes across Pakistan.
- Monitor and ensure Service Level Agreements (SLAs) and OKRs are consistently met, both for internal teams and outsourced providers.
- Champion operational excellence through standardization and automation initiatives, enhancing customer satisfaction.
- Oversee the onboarding and integration of new markets or processes into the Shared Service Centre.
- Drive functional governance, including SLA/KPI performance tracking, issue resolution, and project prioritization.
- Provide stakeholders with timely reports and analyses to facilitate strategic decision-making.
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