
Customer Service Expert
1 day ago
We are seeking an enthusiastic, career-oriented IT Support Specialist with a passion for providing excellent service. The ideal candidate will have exceptional communication skills, a strong technical background, and a customer-first mindset.
About the JobThis is a unique opportunity to join our team as a Troubleshooting Technician. We are looking for an individual who can provide technical support and guidance to clients.
The ideal candidate will have experience in troubleshooting and resolving technical issues for clients using various software products. You will collaborate across teams and departments to ensure seamless service delivery and client satisfaction.
- Key Responsibilities:
- Customer Support & Issue Resolution: Assist clients with technical issues and inquiries via email, phone, and ticketing systems.
- Technical Troubleshooting & Escalation: Act as a Tier 2 support level for complex technical issues.
- Product Knowledge & Guidance: Provide product knowledge and training to clients.
- Cross-Team Collaboration: Collaborate with Development, QA, and other departments.
- Documentation & Tracking: Document and track client issues through ticketing systems.
- Service-Related Support: Support clients with service inquiries.
- Database Management & Technical Support: Utilize SQL knowledge to query databases and troubleshoot technical issues.
- Event & Service Support: Provide hands-on support for club events.
- Monitor & Improve Satisfaction: Proactively monitor and track client feedback.
- Time Management & Prioritization: Prioritize and manage multiple requests effectively.
- Ownership & Accountability: Take ownership of client issues from initiation through resolution.
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Employee Performance-based bonuses
- Friendly work environment
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