Customer Service and Business Operations Expert

2 days ago


Karachi, Sindh, Pakistan PTCLal Full time

Customer Service and Business Operations Experts are essential to PTCL Group's success. As a key member of our team, you will oversee the daily operations of our customer service department, focusing on copper-to-fiber transitions to ensure seamless delivery of high-quality services. Your responsibilities will include:

Main Objectives
  1. Improve installation quality through regular site visits.
  2. Reduce HSE incidents and injuries in the field.
  3. Meet or exceed wireline sales targets for multiple product lines.
  4. Enhance Copper Network QoS and operational KPIs.
  5. Map out Network Engineer roles and workforce requirements.
What We Offer

We value our employees' contributions and provide them with opportunities for growth, competitive compensation packages, and an inclusive work environment.

Our vision is to become the largest technology player and national champion driving digital transformation in Pakistan, guided by our core values: Think Big and Win Every Battle.



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