Restaurant Onboarding Specialist
9 hours ago
We are seeking a skilled and organised Restaurant Onboarding Specialist to join our team. In this role, you will be responsible for guiding new restaurant clients through the onboarding process, ensuring a smooth and successful transition to our platform.
About the Role:This is an exciting opportunity to work with a dynamic and innovative company that is revolutionising the US restaurant industry. As a Restaurant Onboarding Specialist, you will be part of a world-class Silicon Valley startup that is laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market.
- You will be the primary point of contact for new restaurant clients, providing training, troubleshooting, and support to ensure they are set up for long-term success.
- You will coordinate onboarding activities, including account setup, data collection, system configuration, and training sessions.
- You will understand each client's unique restaurant operations and tailor onboarding accordingly.
Your responsibilities will include:
- Serving as the primary point of contact for new restaurant clients during the onboarding process.
- Coordinating onboarding activities, including account setup, data collection, system configuration, and training sessions.
- Understanding each client's unique restaurant operations and tailoring onboarding accordingly.
- Collaborating with Sales, Customer Success, Product, and Support teams to ensure a seamless client experience.
- Providing virtual training on how to use features such as POS integration, inventory management, staff scheduling, reporting, and Web-dash.
- Tracking onboarding progress, maintaining detailed records in the CRM system, and ensuring timely completion of milestones.
- Proactively identifying and addressing onboarding issues or delays, escalating as needed.
- Collecting feedback from clients to continuously improve the onboarding process and customer experience.
To be successful in this role, you will need:
- A Bachelor's degree in Hospitality Management, Business Administration, Communications, Information Technology, or a related field.
- Equivalent work experience in the restaurant or hospitality industry may be considered in place of formal education.
- 0-2 years of experience in onboarding, customer success, implementation, or support—preferably within a SaaS or tech-driven environment.
- Prior experience working in or closely with the restaurant or hospitality industry (e.g., as a manager, server, chef, or in tech support for hospitality systems).
- Familiarity with restaurant technology tools such as POS systems, online ordering platforms, inventory or scheduling software is highly preferred.
- Proficiency in using CRM or project management tools (e.g., Salesforce, Aircall, Asana).
- Ability to analyse and streamline onboarding processes using automation tools, templates, and conditional logic.
- Comfortable setting up automated communications, data syncing between systems, or onboarding task sequences.
- Strong understanding of cloud-based software platforms and the ability to guide users through system setup and best practices.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will be part of a dynamic and supportive team that is passionate about delivering exceptional results and making a real impact in the restaurant industry.
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