Client Onboarding Associate

About the Role:

As an Onboarding Associate at AIO, you will play a key role in helping new restaurant clients successfully adopt our platform. You'll guide them through the onboarding journey—from initial setup to go-live— ensuring a smooth, timely, and effective transition that drives satisfaction and long-term value.

As an Onboarding Associate, you will be the first point of contact for new restaurant clients after they sign up for our platform. Your goal is to guide them through a smooth and successful onboarding experience, ensuring they are set up for long-term success. You'll provide training, troubleshoot issues, and collaborate cross-functionally to optimise the onboarding process.

What will be your responsibilities?

As an Onboarding Associate, your responsibilities will include:

• Serve as the primary point of contact for new restaurant clients during the onboarding process.
• Coordinate onboarding activities, including account setup, data collection, system configuration, and training sessions.
• Understand each client's unique restaurant operations and tailor onboarding accordingly.
• Collaborate with Sales, Customer Success, Product, and Support teams to ensure a seamless client experience.
• Provide virtual training on how to use features such as POS integration, inventory management, staff scheduling, reporting, and Web-dash.
• Track onboarding progress, maintain detailed records in the CRM system, and ensure timely completion of milestones.
• Proactively identify and address onboarding issues or delays, escalating as needed.
• Collect feedback from clients to continuously improve the onboarding process and customer experience.
• Stay informed about product updates and industry trends relevant to restaurant operations and technology.

What are we looking for, and what does it require to be the right fit for this role?

We're looking for someone who thrives at the intersection of technology, customer service, and hospitality. The ideal candidate understands the unique challenges restaurant owners and operators face and can confidently guide them through implementing a new tech solution.

Specifically, we're seeking someone who:

• Communicates clearly and empathetically with a wide range of clients—from tech-savvy franchise managers to mom-and-pop restaurant owners.
• Is highly organised, can juggle multiple onboarding projects, and keeps things moving on schedule.
• Understands restaurant operations, ideally from firsthand experience, and can speak the language of hospitality.
• Is comfortable with software tools, can learn the AIO platform quickly, and can explain it in a user-friendly way.
• Loves solving problems and helping people succeed with new tools.

Required Experience and Educational Background:

• Bachelor's degree in Hospitality Management, Business Administration, Communications, Information Technology, or a related field.
• Equivalent work experience in the restaurant or hospitality industry may be considered in place of formal education.
• 0-2 years of experience in onboarding, customer success, implementation, or support— preferably within a SaaS or tech-driven environment.
• Prior experience working in or closely with the restaurant or hospitality industry (e.g., as a manager, server, chef, or in tech support for hospitality systems).
• Familiarity with restaurant technology tools such as POS systems, online ordering platforms, inventory or scheduling software is highly preferred.
• Proficiency in using CRM or project management tools (e.g., Salesforce, Aircall, Asana).
• Ability to analyse and streamline onboarding processes using automation tools, templates, and conditional logic.
• Comfortable setting up automated communications, data syncing between systems, or onboarding task sequences.
• Strong understanding of cloud-based software platforms and the ability to guide users through system setup and best practices.
• Basic understanding of APIs or data mapping is a plus.
• Bonus: Experience with data imports, basic troubleshooting, or software configuration.

Why Join AIO?

Our mission is to revolutionise the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their businesses. Our platform, designed to meet the unique challenges (post-COVID-19) faced by restaurants, combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.

We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all of their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.

We are laser-focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world-class Silicon Valley startup.