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Customer Service Representative
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our remote team as Night Call Centre Representatives.
The ideal candidate will have excellent communication skills, be fluent in English, and possess knowledge of trucking regulations and laws.
This role involves answering customer inquiries, providing solutions, and updating customer information.
Key Responsibilities:- Customer Inquiries: Respond to customer calls and emails during the night shift, addressing their queries and resolving issues promptly.
- Scheduling Drivers: Schedule drivers for freight deliveries or pickups, ensuring efficient route planning and timely updates to customers.
- Communication: Communicate effectively with customers about delivery times, pickup schedules, and special handling requests.
- Logistics Coordination: Plan routes, track shipments, and maintain records of dispatched calls and driver activities.
