Outsourcing Representative

9 hours ago

Lahore, Punjab, Pakistan Hazen Technologies Inc. Full time

Outsourcing Representative

We are seeking an Outsourcing Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional business process outsourcing (BPO) services to our clients based in the USA.

About the Role
  • Data Entry and Accuracy: Perform high-volume data entry tasks with speed and precision.
  • Planning and Organizing: Develop clear, actionable plans to achieve daily targets while managing resources efficiently.
  • Problem Analysis and Solutions: Identify and analyze client issues, providing practical solutions.
  • Analytical Reporting: Prepare detailed reports using Excel and other MS Office tools, ensuring accuracy.
  • Collaboration and Teamwork: Work closely with internal teams, ensuring open communication and shared responsibility to meet common goals.
  • Client Communication: Provide clear, effective communication via email (Outlook) and MS Teams, addressing client queries and resolving issues promptly.
  • Interpersonal Skills: Foster positive relationships with clients and team members, contributing to a harmonious work environment.
  • Execution Excellence: Ensure high-quality service delivery, focusing on speed, efficiency, and accuracy to meet client expectations.
  • Error Minimization: Implement strategies to reduce mistakes and maintain high data quality, while being regularly monitored for performance.
  • Client Service Excellence: Handle complex client queries, ensuring their resolution within established timeframes.
  • Daily Work Management: Ensure all tasks are completed efficiently, managing deadlines (daily usually) and workloads effectively.
  • Ownership and Initiative: Take responsibility for tasks, proactively identifying issues and working to solve them without the need for constant supervision.
  • Continuous Learning: Demonstrate a commitment to ongoing professional development and quick adaptation to new tools and technologies.
About Hazen Technologies Inc.

Hazen Technologies Inc. is a digital transformation services company that helps businesses evolve and optimize their processes for the modern world. We specialize in business workflows, integrations, and business intelligence for various industries.

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