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Head of Operations and Maintenance

3 weeks ago

Lahore, Punjab, Pakistan FAE Pvt. Ltd. Full time

Join us at FAE Pvt. Ltd. as we seek a General Manager Operations for our Non-Telco division, specializing in Operation & Maintenance of Generators sites nationwide.

This role is ideal for experienced professionals looking to grow with our company and contribute to our mission.

The successful candidate will be responsible for managing our Non-Telco team, developing strategies to enhance client satisfaction and communication, and ensuring operational efficiency.

Responsibilities:
  • Manage and oversee the operation and maintenance of generators sites across Pakistan.
  • Establish and monitor KPIs and SLAs for various clients.
  • Develop operational processes and procedures for efficient management.
  • Lead incident response and client relation management teams.
  • Make strategic decisions on daily operations and escalated issues from clients.
  • Oversee long-term plans for service delivery and performance management.
  • Manage budget control and ensure cost-effectiveness against targets.