
Client Support Specialist
21 hours ago
About the Role
The Client Services Representative will serve as the primary point of contact for MOSAIC clients, providing expert-level support and troubleshooting issues to ensure clients maximize the software's capabilities. This role requires strong technical, analytical, and communication skills to effectively assist clients and document key insights to improve MOSAIC workflows.
Key Responsibilities
- Provide first-line MOSAIC Help Desk support addressing client queries related to software functionality and workflows.
- Troubleshoot and resolve issues related to software access, calculations, and database configuration.
- Support MOSAIC clients with petroleum economics, reserves management, budgeting, and capital planning workflows.
- Maintain active communication with the MOSAIC Client Services Team across different time zones to ensure seamless support.
- Deliver training sessions for MOSAIC clients and prospects to optimize software utilization.
- Assist in documenting new features, workflows, and client FAQs for MOSAIC Help resources.
- Log client feedback and enhancement requests to improve MOSAIC functionality and user experience.
- Assist with software testing to ensure the accuracy of new features and existing functionalities.
- Provide feedback to improve MOSAIC workflows, usability, and system performance.
- Support ongoing process improvements and automation initiatives within the Client Services Team.
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