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2 days ago
This is a mid-senior level position that requires strong analytical, problem-solving, and decision-making skills to navigate complex challenges.
Job Responsibilities- Implementing and maintaining IT Service Management Systems (ITSMS) based on ISO 20000 standards.
- Designing and developing ITSM frameworks aligned with ITIL standards to ensure efficient service delivery.
- Conducting comprehensive service maturity assessments, gap analyses, and process improvements to optimize IT operations and enhance service quality.
- Guiding organizations in optimizing IT operations, improving service quality, and ensuring regulatory compliance by leveraging industry best practices and standards.
- Supporting ISO 20000 certification audits, including documentation preparation and addressing non-conformities.
- Assisting in the selection and implementation of ITSM tools to streamline processes and enhance productivity.
This role also involves providing training and awareness programs to clients on ITSM best practices to empower their teams and drive success.
Key Qualifications- A Master's or Bachelor's degree in Information Technology, Computer Science, or an IT-related field.
- ITIL Expert/Managing Professional, ISO 20000 Lead Implementer / Lead Auditor certifications.
- 6-8 years of experience in ITSM consulting or related roles with a proven track record of success.
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