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Customer Service Manager
3 weeks ago
We are looking for a highly motivated Customer Service Manager to join our team. The ideal candidate will have at least 2 years of experience working in customer-facing roles and a strong understanding of customer service principles.
About the Role:
- Provide guidance, coaching, and feedback to a team of customer service representatives to ensure excellent customer service.
- Develop and implement customer service strategies to improve customer satisfaction and loyalty.
- Analyze customer feedback and develop plans to address any issues or concerns.
- Work closely with other departments to ensure effective communication and stakeholder satisfaction.
Requirements:
- Bachelor's degree in Business Administration or related field.
- At least 2 years of post-graduation experience working in customer-facing roles.
- Excellent oral communication skills in multiple languages.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
What We Offer:
- A competitive salary package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
