Customer Service

4 weeks ago


Quetta City Tehsil, Pakistan People Full time
About the job: Customer Service & Logistics Officer - Quetta

Job Description:

  1. Evaluates routing, load management, and ensures tracking of delivery vehicles.
  2. Collaborates with 3PL service providers for effective daily operations and conducts periodic meetings to resolve operational issues.
  3. Monitors the overall inventory control system and schedules daily & weekly inventory checks as per SOPs.
  4. Ensures timely closure on all in-transit damages/shortages and open orders to avoid inventory variations.
  5. Seeks guidance from logistics and supply planning managers for all inventory-related in-transit issues.
  6. Keeps track of warehouse situation, capacity outlooks, and leads/coordinates with 3PL service providers for continuous improvement to prevent capacity issues.
  7. Deploys all service providers & logistics contracts monthly, evaluates their performance to ensure standards are met.
  8. Initiates cost-saving measures by evaluating ongoing operations for maximum efficiency.
Behavioral Skills:
  • Goal-orientedness
  • Vision, Strategy, and Planning
  • Entrepreneurial Orientation
  • Coaching & Mentoring
  • Leading Creativity and Innovation
Education & Experience:
  • Preferably a graduate from a reputable university.
  • Minimum 3 years of experience in logistics, warehousing, and supply planning.
Industry Background:
  • FMCG
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