Technical Staff Member
2 days ago
Job Overview:
Dewan Foods - Proud of Kashmir is seeking a highly motivated and experienced IT Support Expert to join our team. As a key member of our technical staff, you will be responsible for providing exceptional technical support to our customers and internal users, ensuring seamless system operations and maximum efficiency.
Key Responsibilities:
- Provide on-demand technical support to customers and internal users regarding software systems and applications, offering expert guidance and assistance when needed.
- Troubleshoot and resolve technical issues via phone, email, or remote access tools, ensuring prompt resolution and customer satisfaction.
- Respond to customer inquiries, identifying and addressing software bugs or functionality issues, and providing proactive solutions to prevent future occurrences.
- Document issues and solutions in a clear and concise manner in support ticketing systems, facilitating knowledge sharing and continuous improvement.
- Monitor and escalate unresolved issues to senior technical staff or other departments as necessary, ensuring that all concerns are addressed promptly.
- Maintain knowledge of software updates and system patches to ensure customers' environments remain up-to-date and secure, reducing the risk of security breaches and data loss.
- Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
- Experience with software deployment, configuration, and troubleshooting, with a strong understanding of database management, web technologies, and network setups.
- Familiarity with operating systems (Windows, Linux, macOS) and cloud platforms, with the ability to quickly learn and understand new software technologies.
- Excellent problem-solving abilities and analytical thinking, with strong communication skills, both written and verbal.
- Able to work independently as well as part of a team, with a customer-focused approach and a commitment to delivering high-quality support.
- Prior experience in a technical support role, software implementation, or IT troubleshooting is a plus, with familiarity with software development life cycles and agile methodologies also desired.
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