Relationship Officer

Join a team of dedicated professionals in asset sales and grow your career with our dynamic organization.

• We are seeking a highly skilled Relationship Officer to join our team. In this role, you will be responsible for fostering meaningful relationships between our customers and our business units.

• You will work closely with our customers to understand their unique financial needs and goals.
• Implement sales/service plans to achieve growth objectives by agreeing micro-level sales/service delivery plans with key stakeholders.
• Sell products by establishing contact and developing relationships with customers as per defined SOPs.
• Achieve targets/objectives of sales in assigned areas with best ethics and moral practices by following SOPs.
• Ensure target achievement through genuine sale by avoiding family loaning, activist base lending, and adjustment lending.
• Make business profitable through sales of loans and enhancement of the number of customers by following SOPs of the bank.
• Market company products and make strategies in this regard.
• Aptitude for persuasion and negotiation.
• Identify business opportunities by identifying prospects and evaluation of the position of the industry.
• Evaluate customer's profile by adopting the five C's of credit.
• Disseminate terms and conditions of the products offered by the customers.
• Ensure on-track performance by conducting physical verification of prospective clients.
• Ensure proactive collection, perusal timely repayment of loans by communication with clients and ensuring hundred percent collections of loans by following SOPs of the bank.
• Take extra care while handling customers' legal documents to avoid any misuse.
• Guide customers to deposit their loan repayments at cash counters only.
• Avoid cash handling of any customers of the bank while performing RO functions; however, in case of collection from the field, proper strict compliance of collection manual must be ensured.
• Prepare weekly field activity planners and deviation marking in consultation with line managers.
• Ensure monthly/quarterly meetings of customers as per defined products programs.
• Conduct loan booking in strict compliance with bank's policies, procedures, ethics, and standards.
• Ensure continuous review of product and services-related knowledge and recommend areas of improvement through personal/client feedback.
• Conduct market assessment/research to identify selling possibilities and new markets/areas and review the existing markets/areas for final decisions in consultation with line managers.
• Meet internal service standards and ensure no service-related complaints are received from customers by following bank fair treatment of customer policy.
• Develop and sustain long-lasting relationships of the bank with customers.
• Report cases with intent of fraud or prospective loss to the bank by internal or external customers in any form to his line manager/HOD.
• Ensure compliance of bank products SOPs and SBPs rules and regulation to safeguard the reputation of the bank to avoid any financial, operational, and market loss by adopting internal control standards in true letter and spirit.

• Hold a Bachelor's degree from a reputable institution; however, an MBA will be preferable.
• Preferably have at least 0-1 years' experience in a related field.