Client Service Expert

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

As a key professional in our organization, you will play a vital role in ensuring the seamless delivery of exceptional client service and experience. Your primary responsibilities will include performing end-to-end orchestration across all processes and services managed by IMO, engaging clients throughout the process to ensure seamless delivery and client experience, and owning and driving execution of processes working closely with stakeholders and the value chain.

Key Responsibilities:

  • Client Due Diligence (CDD) and Regulatory Onboarding:

    • Perform all relevant onboarding processes.
    • Create CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities.
    • Drive GIC and network onboarding processes.
    • Conduct checks on CDD as applicable.
    • Respond and clear queries from Checkers / Other Specialists / Business CRM in a timely manner.
  • Enablement [Account Opening and Channels]:

    • Perform relevant account opening activities, working closely with the relevant onshore and Hub teams to deliver fast set-up of all relevant systems.
    • Deliver excellent service and advice to our Corporate (Corporate & Institutional Banking) clients in all interactions for their Straight2Bank channel activation pre-transactional enquiries/setup, training, and other channel related issues.
  • Governance:

    • Ensure strong due diligence on document safekeeping and data confidentiality.
    • Ensure correctness of documentation prior to any dispensation from the Bank.
    • Ensure compliance with internal policies and credit policies, external policies, regulatory and statutory requirements.

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