Workforce Optimization and Performance Leader

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Senior Performance & Workforce Analytics Specialist
">A key role in driving operational efficiency and workforce optimization.About the Role

This position plays a critical part in providing leadership with data-driven insights that drive strategic decision-making. The ideal candidate must have a strong background in business intelligence, data analysis, and workforce management.

Key Responsibilities
  • Develop interactive dashboards and reports for leadership teams.
  • Analyze daily, weekly, and monthly productivity metrics across all back-office teams.
  • Track workforce utilization, output volume, and SLA adherence.
  • Define and refine KPIs, benchmarks, and productivity standards.
  • Provide analytics support during performance review cycles.
  • Identify issues and suggest data-backed solutions.
  • Maintain data accuracy, integrity, and confidentiality while ensuring compliance with industry best practices.
  • Partner with Team Leads, Managers, HR, and Operations teams to understand process flows and balance workloads.
  • Present data-driven insights through reports, presentations, and visual dashboards to executive leadership.
Requirements
  • Bachelor's or Master's degree in Data Analytics, Business Intelligence, Statistics, Operations Management, or a related field.
  • 7–8 years of experience in performance analysis, workforce analytics, or business intelligence roles.
  • Proficiency in MS Excel, including expertise in Pivot Tables, Power Query, advanced formulas, statistical functions, and VBA for workforce performance tracking and data analysis.
  • Attention to detail in tracking, interpreting, and validating workforce and operational data.
  • Solid understanding of KPIs, SLAs, and operational efficiency metrics.
  • Experience in a BPO, shared services, or operational analytics environment with meticulous adherence to processes and data accuracy.
Preferred Skills
  • Experience with predictive analytics and forecasting models.
  • Familiarity with automation and AI-driven analytics tools.
About Our Approach

We offer a comprehensive benefits package that supports our team members' well-being and career growth. We value diversity and inclusion, fostering an innovative and collaborative culture.

We are committed to equal employment opportunity and do not discriminate based on various characteristics.

Why Choose Us

We provide a unique opportunity for professionals to grow their skills and contribute to a dynamic organization. Join us in shaping the future of workforce analytics and performance optimization.

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