Customer Experience Leader

University, High English Level, Chinese Understanding (optional)The Online Customer Service Team Leader is responsible for overseeing a team of customer service representatives to ensure efficient, high-quality support for customers through online channels. This role involves managing daily operations, coaching team members, monitoring performance, and...

Job DescriptionThis role is critical in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms, including Shopify, Amazon, and other online retail channels.The successful candidate will work closely with cross-functional teams to maintain compliance, improve...

Job Summary:">We are seeking a highly skilled Executive - Digital Contact Center to join our team. As a key member of our digital transformation initiative, you will be responsible for handling customer interactions across various digital channels and delivering exceptional service.">The ideal candidate will have strong communication skills, a customer-first...

Job Title: Customer CareSalary: Competitive salary packageJob Description:As a key member of our team, you will be responsible for receiving and resolving customer complaints in an authorized and timely manner. You will also streamline market operations to ensure smooth functioning.You will work closely with market leaders to gather relevant information and...

Senior Customer Support Team LeaderIn this leadership role, you will be responsible for overseeing a team of customer service representatives to provide efficient and high-quality support to customers via online channels.The successful candidate will have strong leadership skills, excellent communication skills, and a customer-focused approach.Key...

CEM LeaderThe successful candidate will oversee end-to-end CEM activities, ensuring seamless and consistent customer experiences across all channels. They will conduct regular assessments and evaluations of physical service channels, including Customer Service Centers, Franchises, and Retail outlets, to ensure adherence to service standards and brand...

A Senior HRBP leads the full People function, driving strategic growth and excellence in the organization. The ideal candidate has extensive experience in scaling people infrastructure in high-growth environments and possesses expertise in employment law, policy development, and HR best practices across jurisdictions.About This OpportunityThis role requires...

Corporate Sales LeaderWe are seeking a skilled sales professional to lead our corporate sales efforts. This role requires the ability to identify target markets, develop long-lasting customer relationships, and implement effective sales strategies.

Customer Service Leadership RoleWe are seeking an experienced leader to oversee a team of customer service representatives and provide exceptional support to customers via online channels.The ideal candidate will have a proven track record in customer service, with at least 2 years of experience in a supervisory or team leader role.Key responsibilities...

Customer Experience ManagerWe are seeking a highly motivated and results-driven Customer Experience Manager to lead our Customer Experience Management initiatives. This role will be responsible for driving customer satisfaction across all touchpoints, from physical service channels to digital platforms.