
Technical Support Representative
1 week ago
Motive combines IoT hardware with AI-powered applications to connect and automate physical operations for businesses. This approach improves safety, productivity, and profitability across various industries.
We serve over 120,000 clients in sectors including trucking, logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
The primary role involves providing high-quality support via calls and emails in both French and English. Key responsibilities include:
- Delivering multilingual assistance via email, chat, and voice
- Gathering customer feedback to share with product and engineering teams
- Evaluating existing tools to enhance support processes and developing new ones as needed
This position is ideal for candidates who excel in communication and possess strong analytical skills. Additionally, the ability to empathize with users is essential for success in this role.
Required Skills and QualificationsTo be successful, you will require:
- Bilingualism: native-level proficiency in French and English (US)
- Excellent written and verbal communication skills
- Strong analytical skills
- An empathetic nature that enables you to understand user needs
Motive values diversity and inclusion, and we are an equal opportunity employer. We welcome applicants from diverse backgrounds and strive to create a workplace where everyone feels valued and respected.
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