Call Centre Representative

7 days ago

Lahore, Punjab, Pakistan beBeeCustomerSupport Full time
Customer Support Representative

We are seeking a skilled and friendly customer support representative to join our team. The ideal candidate will handle incoming calls, resolve customer inquiries, and provide information about products and services.

Key Responsibilities:

  • Handle incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate information about products, services, and company policies.
  • Resolve customer complaints efficiently, escalating issues when necessary.
  • Document customer interactions and update account information in the CRM system.
  • Meet or exceed performance metrics including call handling time, quality scores, and customer satisfaction.

Requirements:

  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a customer service role is preferred.
  • Excellent communication skills (verbal and written).
  • Strong listening and problem-solving abilities.
  • Proficient in using computers and CRM software.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Flexible to work in shifts, including weekends and holidays, if required.

Benefits:

  • Paid training
  • Performance bonuses
  • Opportunities for career growth
  • A supportive work environment

Job Specification:

  • Communication skills
  • Customer service skills
  • Problem-solving skills
  • Computer literacy
  • Multitasking skills
  • Teamwork skills
  • Time management skills

Keyword: CustomerSupport

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