
Call Centre Manager
4 days ago
Experienced English-speaking individual required to head up a call center in Bahria Town Lahore.
Key Responsibilities
- Manage the daily running of the call centre, including sourcing equipment, carrying out effective resource planning and applying call centre strategies and operations.
- Undertake needs assessments, performance reviews and cost/benefit analyses.
- Set/meet performance targets for speed, efficiency, sales and quality.
- Ensure all relevant communications and data are updated and recorded.
- Advise clients on products and services available.
- Liaise with supervisors, team leaders, operatives and third parties to gather information and resolve issues.
- Maintain up-to-date knowledge of industry developments and involvement in networks.
- Monitor random calls to improve quality, minimise errors and track operative performance.
- Coordinate staff recruitment, write job adverts and liaise with HR staff.
- Review the performance of staff, identify training needs and plan training sessions.
- Record statistics, user rates and the performance levels of the centre.
- Prepare reports on these statistics, rates and performance levels.
- Handle the most complex customer complaints or enquiries.
- Organise shift patterns and the number of staff required to meet demand.
- Coach, motivate and retain staff.
- Coordinate bonus, reward and incentive schemes.
- Forecast and analyse data against budget figures on a weekly and/or monthly basis.
Requirements
- Experience:
- Minimum 3 years of experience in a call center environment.
- At least 2 years of experience in a leadership role (e.g., Team Lead, Supervisor, or Manager).
Job Specification
- Skills:
- Excellent IT skills.
- Call Centre software and Dialler experience.
- Proven ability to manage teams and drive results.
- Strong communication and interpersonal skills.
- Analytical mindset with expertise in call center metrics and reporting.
Job Type: Full-time
Job Rewards and Benefits: Incentive Bonus, Leaves, Transport
#J-18808-Ljbffr-
Call Centre Operations Manager
3 days ago
Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full timeJob Overview: HNS Global Outsourcing Private Limited requires a Call Centre Manager to lead our team in Bahria Town Lahore.Responsibilities:Manage the day-to-day activities of the call centre, ensuring seamless operations.Develop and execute plans to enhance operational efficiency and productivity.Collaborate with cross-functional teams to drive business...
-
Call Centre Team Lead
6 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeAbout the RoleNext Age Technologies is seeking a Call Centre Team Lead to join our Lahore office. As a senior member of our team, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.Key Responsibilities:Leading a team of customer service representativesMaintaining an...
-
Call Centre Sales Executive
7 days ago
Lahore, Punjab, Pakistan Calliber Links Full timeCall Centre Sales Executive Calliber Links, Pakistan Are you looking for an exciting career opportunity that offers flexibility, a competitive salary, and a dynamic work environment? Look no further We are thrilled to invite motivated individuals to join our team as Call Centre Sales Executives.Position: Call Centre Sales ExecutiveWorking Hours: Choose from...
-
Call Centre Sales Professional
6 days ago
Lahore, Punjab, Pakistan Calliber Links Full timeCall Centre Sales OpportunityWe are excited to offer an exciting opportunity for talented individuals to join our team as Call Centre Sales Executives. In this role, you will have the chance to develop your sales skills and contribute to the success of our organization.Key Accountabilities:Provide exceptional customer service and supportMeet or exceed sales...
-
Contact Centre Head
3 days ago
Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full timeJob Summary: We are seeking a highly skilled Call Centre Manager to lead our team in Bahria Town Lahore.The ideal candidate will have extensive experience in call centre operations and a proven track record of driving business growth.Responsibilities:Lead a team of call centre agents and supervisors.Develop and implement strategies to improve operational...
-
Manager Call Centre Operations
2 weeks ago
Lahore, Punjab, Pakistan Confiz Limited Full timeManager Call Centre Operations - Outbound Confiz Limited, Pakistan PakWheels.com, Pakistan's leading Internet Portal, is looking for a dynamic and experienced leader to lead the nationwide sales team.Responsibilities Inventory Management:Design key performance indicators of B2C (Used car) inventory team that ensures maximum throughput of Ads, quality of...
-
Call Center Manager
7 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeNext Age Technologies (Pvt) Ltd, PakistanNextAge Technologies Pvt. Ltd. Requires the services of an experienced "Call Centre Manager" Male/Female for its Lahore Call Centre;Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintains call distribution system by configuring the telephone to automatically distribute calls uniformly...
-
Call Center Team Lead
1 week ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeCall Center Team Lead Next Age Technologies (Pvt) Ltd, Pakistan NextAge Technologies Pvt. Ltd. requires the services of an experienced "Team Lead Call Centre" Male/Female for its Lahore Call Centre.Duties & ResponsibilitiesForecast volumes of calls and manpower requirements.Maintain call distribution system by configuring the telephone to automatically...
-
Exam Centre Assistant Manager
6 days ago
Lahore, Punjab, Pakistan Pearson Full timeAbout UsPearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering millions of certification and licensure exams annually.We are committed to providing a secure and reliable testing experience for our clients.Your Key ResponsibilitiesThis is an exciting opportunity to join our team as a Test Centre...
-
Operational Centre Team Member
6 days ago
Lahore, Punjab, Pakistan Pearson Full timeAbout PearsonPearson is the world's lifelong learning company. Our purpose is simple: to help people realize their potential through learning.We are a leading education company with expertise in digital learning, assessment and qualifications. Your OpportunityThis is an exciting opportunity to join our team as a Test Centre Administrator.You will be...
-
Test Centre Support Staff
6 days ago
Lahore, Punjab, Pakistan Pearson Full timeAbout PearsonPearson is the world's leading learning company, dedicated to helping people achieve their full potential.We provide high-quality education products and services to learners across the globe.Your RoleThis is an ideal opportunity to join our dynamic team as a Test Centre Administrator.In this position, you will play a vital role in delivering...
-
Customer Experience Manager
6 days ago
Lahore, Punjab, Pakistan Next Age Technologies (Pvt) Ltd Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Manager to oversee our call centre operations. As a key member of our team, you will be responsible for ensuring that our customers receive exceptional service and support.Key Responsibilities:Forecasting call volumes and managing staff accordinglyMaintaining an efficient call distribution...
-
Service Delivery Leader
3 days ago
Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full timeJob Requirements: HNS Global Outsourcing Private Limited requires a Call Centre Manager to lead our team in Bahria Town Lahore.The ideal candidate will have:Extensive experience in call centre operations.A proven track record of driving business growth.Excellent communication and interpersonal skills.Strong analytical and problem-solving skills.Ability to...
-
Manager - Sales Call Center
4 days ago
Lahore, Punjab, Pakistan Connectiks Full timeHire, train and onboard new Call Center Agents as required to meet quotasProvide coaching and assistance to call center agents on an ongoing basisProcess weekly sales leads reports for submission to managementOversee and ensure conflict resolution between associates and customersEnsure that all employees follow the company's best practices for call center...
-
Customer Service Director
3 days ago
Lahore, Punjab, Pakistan HNS Global Outsourcing Private Limited Full timeJob Description: HNS Global Outsourcing Private Limited seeks an experienced leader to head up its call centre in Bahria Town Lahore.Key Responsibilities:Oversee the daily operations of the call centre, including equipment management and resource planning.Conduct needs assessments, performance reviews and cost analyses to drive business growth.Set and meet...
-
Program Management Specialist
3 days ago
Lahore, Punjab, Pakistan Pakistan Centre for Philanthropy Full timeAbout the RoleWaterAid Pakistan Centre for Philanthropy is seeking a highly qualified Project Manager to lead our SWISH project, focusing on strengthening health systems and improving access to water, sanitation, and hygiene services in Punjab, Pakistan.The successful candidate will be responsible for overseeing the integration of Reproductive Maternal...
-
Public Health Program Manager
3 days ago
Lahore, Punjab, Pakistan Pakistan Centre for Philanthropy Full timeAbout the RoleWaterAid Pakistan Centre for Philanthropy is inviting applications for a Project Manager position to lead our SWISH project, focusing on strengthening health systems and improving access to water, sanitation, and hygiene services in Punjab, Pakistan.The successful candidate will be responsible for overseeing the integration of Reproductive...
-
Sales Representative
6 days ago
Lahore, Punjab, Pakistan Calliber Links Full timeCall Centre Sales ExecutiveWe are seeking highly motivated and skilled individuals to join our team as Call Centre Sales Executives. This role offers a unique opportunity to develop valuable skills in a dynamic sales environment.Key Responsibilities:Deliver exceptional customer service experienceMeet and exceed sales targetsWork closely with the team to...
-
Sales and Service Representative
2 days ago
Lahore, Punjab, Pakistan Calliber Links Full timeCall Centre Sales ExecutiveWe are seeking a talented individual to fill the role of Call Centre Sales Executive. As a key member of our team, you will be responsible for engaging with customers and driving sales growth through excellent communication and negotiation skills.About This OpportunityThis is an exciting opportunity for individuals looking to start...
-
Grants and Funding Coordinator
7 days ago
Lahore, Punjab, Pakistan Lahore Universityof Management Sciences Full timeJob Description:The Grants and Project Associate works directly with the CBS Management to maintain and optimize grants related data processes and procedures. This includes seeking out national and international grant opportunities, developing proposals in collaboration with LUMS faculty members, managing communication with funding organizations, liaising...