Day-to-Day Toll System Manager

7 days ago

Hyderabad City Taluka, Pakistan beBeeOperations Full time
Job Overview

We are seeking an experienced Operations Manager to oversee the efficient, safe, and compliant day-to-day operations of a tolling system.

  • This role involves directing daily toll collection activities, lane availability, traffic flow, and toll plaza maintenance.
  • The ideal candidate will ensure optimal revenue collection, customer service, and system performance.

Key Responsibilities:

  • Operational Management: Direct daily toll collection activities, lane availability, traffic flow, and toll plaza maintenance.
  • Revenue Assurance: Oversee cash handling, electronic tolling (ETC) transactions, reconciliation processes, and minimize revenue leakage/fraud.
  • Staff Leadership: Supervise, train, schedule, and evaluate toll operations staff (supervisors, collectors, technicians, customer service).
  • Performance Monitoring: Track key metrics (volume, revenue, violations, lane availability, customer wait times) and implement improvements.
  • Compliance & Safety: Ensure adherence to regulations, policies, safety protocols, and security standards for personnel, facilities, and data.
  • Technology & Systems: Coordinate with IT/vendors on tolling system functionality, maintenance, troubleshooting, and upgrades.
  • Customer Service: Resolve escalated issues, manage violation processing appeals, and ensure positive customer interactions.
  • Vendor & Contractor Management: Oversee maintenance/service contracts for toll equipment, systems, and facilities.
  • Incident Response: Manage operational disruptions (accidents, system outages, severe weather) and coordinate with emergency services.

Requirements

  • A retired Major from Pakistan Army or similar background.
  • Proficiency in Performance Analysis and Improvement methodologies.
  • Budget management skills.
  • Strong leadership, training, and team development skills.
  • Excellent communication and interpersonal skills.
  • Ability to work on-site in Hyderabad/Mirpur Khass.

Employment Details

  • Mid-Senior level.
  • Full-time employment.
  • Management and Manufacturing job function.
  • Human Resources Services industry.

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