Customer Service Representative

2 days ago


Karachi, Sindh, Pakistan ibex. Pakistan Full time
Job Description

Ibex is looking to hire a skilled Dealer Support & Implementation Specialist. This role involves working closely with dealers/vendors to ensure seamless order fulfillment, client interactions, and product information updates.

  • Complete cases and orders daily according to department policies or Implementation Services Level Agreement.
  • Prioritize work using department rules and accept overflow when needed.
  • Communicate with dealers/vendors via phone and email for quality service provision.
  • Record client interactions in the ticketing system including questions, concerns, actions taken, and next steps needed.
Requirements

To be successful in this role, you should have:

  • A minimum of three years in customer contact or customer service.
  • Proficiency in Microsoft Suite, specifically Excel, Outlook, and Word.
Benefits

This is a full-time associate-level position in Information Technology with opportunities for growth and development.



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